Service
Dynamics 365 Business Applications
Dynamics 365 done as a business project, not a software project. We map your revenue and service processes first, configure second, and customise only where it earns its keep.
What clients typically see
- Quote-to-cash cycle
- −30%Quote-to-cash cycle
- Manual data entry removed
- 40+ hrs/monthManual data entry removed
- First value delivered
- Week 6First value delivered
Ranges drawn from comparable engagements. We agree the baseline and the measurement method with you during discovery, before anything is promised in a statement of work.
Capabilities
What the engagement covers
Scope is assembled from these, sized to your estate. You are never charged for a workstream you do not need.
- Dynamics 365 Sales, Customer Service, and Field Service
- Business Central for finance and operations
- Data migration from legacy CRM and ERP
- Dataverse modelling and security roles
- Integration with finance, logistics, and web channels
- Managed support and continuous improvement
Delivery path
How the work runs
A typical shape. Phases compress or extend with the size of your estate, and each one ends in something you can review.
- 01
Process map
Current-state workshops across sales, service, and finance.
- 02
Configure
Out-of-the-box first; custom code only where required.
- 03
Integrate
Connect ERP, web, and data platforms through Dataverse.
- 04
Run
Hypercare, then a managed backlog of improvements.
Related services
What usually comes with it
These practices share consultants, tooling, and governance. Combining them is normally cheaper than sequencing them.
- Modern Work & Microsoft 365Migrate, secure, and actually adopt Microsoft 365 — Teams, SharePoint, Exchange, and Intune.
- Azure Cloud & InfrastructureLanding zones, migrations, and cost-controlled Azure platforms your engineers can build on.
- Power Platform & AutomationReplace the spreadsheet-and-email workflows quietly costing you a headcount a year.
- Data, AI & CopilotMicrosoft Fabric, Power BI, and Copilot deployments grounded in data you can trust.
- Security & ComplianceZero-trust identity, Defender coverage, and audit evidence that stands up to scrutiny.
Start with a conversation about your estate
Thirty minutes with a consultant who has delivered dynamics 365 business applications before. You will leave with a view on sequence, effort, and whether this is the right place to spend the budget at all.